Australian Journal of Basic and Applied Sciences

November 2021


Improving Customer Responsiveness Agility Through Leadership Styles; Mediating Role of Employee Empowerment

Mahmoud Ali Salahat

ABSTRACT: BACKGROUND: Palestinian universities are suffering from many problems in terms of organizational performance and its ability to agile. OBJECTIVE: The present study aims to examine the mediating role of employee empowerment between transactional and transformational leadership styles and customer responsiveness agility. RESULTS: The results of this study revealed that transactional and transformational leadership styles impact customer responsiveness agility indirectly. whereas, the relationship between transactional and transformational leadership styles and customer responsiveness agility is mediated by employee empowerment. CONCLUSION: Transactional and transformational leadership styles in Palestinian universities develop and generate the customer responsiveness agility, and employee empowerment as a mediator enhances this relationship.

[ FULL TEXT PDF 1-11 ] DOI: 10.22587/ajbas.2021.15.11.1


Enhanced- Supply Chain Performance Derived by Blockchain Technology: A Literature Review

Yara Ismail El-Amine, Rasha Abd El Aziz, Islam El Nakib

ABSTRACT: Blockchain technology has attracted the world’s interest with the intention to revolutionize supply chain management (SCM) and digitization achievements. Given its promise, the adoption of blockchain technology (BCT) hyped for years and has seen rapid acceptance from many industries. With all the opportunities enabled by blockchain, many companies are still skeptical regarding the aforementioned technology adoption. This paper aims to highlight the importance of blockchain technology in supply chain and its potential in enhancing the supply chain performance in the digital transformation era. The study's main contribution is a comprehensive review of previous studies to fill in the knowledge gap about the aforementioned technology by examining how Blockchain technology can improve supply chain performance, illustrating blockchain benefits, agriculture, how they work, and a few real-world examples of companies that have implemented the technology.

[ FULL TEXT PDF 12-20 ] DOI: 10.22587/ajbas.2021.15.11.2


Automatic Teller Machine Accessibility for Visually Impaired People: The Egyptian Context

Ahmed Hassan, Rasha Abd El Aziz, Meer Hamza

ABSTRACT: Although the number of disabled people is over 1 billion, comprising around 15% of the total population worldwide, with 253 million having visual impairment, still, services provided to disabled people in general and to those with visual disability in particular is understudied and requires further investigation; especially in the Egyptian context. ATMs are widely used all over Egypt and is becoming more and more utilized. Yet, ATMs are not accessible, and bank staff do not have the required ability or awareness to deal with visually impaired clients. Thus, the study at hand investigates the challenges facing visually impaired people and the reasons preventing them from accessing ATMs, together with the key dimensions affecting ATM accessibility. A survey was conducted, where structured questionnaires were distributed over people with visual impairment, of which 426 responses were returned and considered valid. Data was statistically analyzed using structured equation modelling. Research findings reveal that ease of use, facilitating conditions, efficiency, price value and reliability were proven to have a significant impact on ATM accessibility. This derived conclusion is considered a guiding line to decision makers at banks and governmental representatives..

[ FULL TEXT PDF 21-29 ] 10.22587/ajbas.2021.15.11.3